We will issue you a valid tax invoice in respect of each service. We will notify you as soon as the deliverable is ready for download. You will be required to pay all fees before downloading the deliverable. Except as specified herein or in the order form (i) fees are based on the services requested / purchased and not actual usage, (ii) payment obligations are non-cancellable, and fees are non-refundable.
Payment shall be made: (a) in full without set-off, counterclaim or withholding of any kind (save where and to the extent that this cannot by law be excluded); and (b) in the currency mentioned in the order confirmation.
We will re-issue any invoice if any error is later discovered. If you have overpaid as a result of a billing error, your account will be credited with the overpayment or, if you have stopped acquiring the service from us, we will refund the overpayment promptly after your request and after deduction of any other amounts due by you to us.
Billing Dispute: You may dispute an amount invoiced by us but only if you do so in accordance with this clause:
Except to the extent you raise a valid billing dispute in respect of our invoice, you agree that the invoice is valid and payable (and you must pay any undisputed amount included in the invoice in accordance with this clause ‘Fees and Invoicing’
To raise a valid billing dispute, you must (i) make a good faith request to us to investigate the specific charges or invoice, providing at the same time specific evidence which demonstrates that a particular charge or invoice is incorrect; and (ii) make any such request to us within 1 month of the date of the relevant invoice.
On receiving good faith dispute request from you, we will conduct investigations which are reasonably necessary and appropriate in the circumstances of the dispute. At the end of these investigations, you will pay any outstanding amount within five (5) business days.
All services provided electronically are quality assured. If the customer is not 100% satisfied with the quality, he/she may notify us in writing and request us to rework free of charge. Also, if the delivery is delayed, we will refund 100% of the fees paid to us for that service.
Clients agree to resolve any questions, concerns, or disputes regarding the quality of delivered services by submitting a written request, either by email info@primescholarspublishing.com or on an online account. This request must specifically outline all questions and concerns about possible editorial errors or omissions so that our experts may clearly address, respond to, and/or correct any areas of concern on the client’s behalf as quickly and professionally as possible. Rework requests are applicable only to the original text and will be conducted according to the assignment’s original written instructions.
No cancellation requests will be accepted for confirmed orders.
A refund, if applicable, will be credited through the same payment method used for the original transaction. The Client will have to return the original tax invoice, for the refund to be processed, wherever applicable.
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